Safety first
ALL dogs entering the salon must be on leash with a secure collar or harness. This is to ensure the safety of your pet and others. If you forgot your leash, please ask to borrow one from us.
Cancellation/No-show Policy
We understand that busy lifestyles and emergencies can sometimes necessitate cancelling or rescheduling appointments. To ensure the smooth running of our salon and accommodate all our clients, we have established the following cancellation policy:
24-Hour Notice Requirement: Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment. This enables us to allocate the slot to another client who requires that time.
First Last-Minute Cancellation or No-Show: If you cancel or do not show up for your appointment without giving at least 24 hours' notice, a fee equal to 50% of the scheduled groom price will be charged to your account. This fee will be added to your bill on your next visit.
Second Last-Minute Cancellation or No-Show: You will be charged 100% of the groom price. Additionally, pre-payment will be required for all future appointments. This pre-payment will not be refunded if you fail to adhere to our cancellation policy guidelines.
We appreciate your understanding of the heavy impact late cancellations have on our business and appreciate your continued support.