How to shop with us during Alert Level 3

On behalf of myself, and all the team at Nose to Tail, we hope that you and all your family have been keeping well during Lockdown. With the governments recent announcement of changes in alert level we wanted to let you know what our plan is during Alert level 3 and Alert Level 2.

Alert Level 3

From April 28th we can access the Nose to Tail facility and start to take orders for Food and Care items. We must state now that to comply with the rules and regulations, and for the health and safety of all, all transactions must be contactless. Our process will be as follows, please bear with us as we find the best way to service you in this environment:


Order Placement
Click here to place an order by email. At the moment we do not have an e-commerce facility, we’re working on that, and ask that you specify what product and quantity you require.

Order Detail
We will accept orders from Tuesday 28th April. Please specify product required and quantity. On your order please advise the day (see order pick up) that you will be picking up your order so we have it ready for you.

Order Payment
On receipt of your order we will confirm availability and total cost. When we advise, by e-mail, your order details there will be a total charge and Nose to Tail bank account details. Please ensure you pay for your order prior to pick up.

Order Pick up
Orders can be picked up between 10am and 2pm on Friday and Saturday commencing 1st May. When picking up orders we ask you to exercise the same ‘social distancing’ protocols that you would do when visiting a supermarket, pharmacy of petrol station.

As much as we are keen to catch up and reconnect we ask you to come to the store, pick up your order from the foyer and depart so others can do the same with minimal hassle/time.

Delivery 
If, due to extenuating circumstances, you cannot pick up your order we are willing to offer a delivery service (for a nominal fee of $5) within a 10k radius of the store. We are doing this to provide service, and as a good will initiative, for those customers who cannot make it to the store. 


We will keep you updated on how the operation is working, and details of specials via Facebook, our website and e-mail. We ask you to be patient, we are ‘feeling our way’ during this period.


Email your shop enquiry:

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Thank you. We'll be in touch shortly.

Our intent for Alert Level 2 (Grooming)

Many customers are asking about our grooming service and wanting to make bookings. At this point we anticipate, based on guidance from the government, to be able to offer some kind of grooming service from a date (TBC) w/c 11th May.

All we can do, at this point, is register your need/request and put you on a waiting list. Once we are clear as how we can operate a compliant, healthy and safe offer we will confirm this to you when we can groom your dog

As always we really value your patience and ongoing custom and if you have any queries feel free to contact us at 09 4482227 or click here to email us.

Like all of you, I look forward to not so much returning to normal, but defining a new reality for us all.

Kind Regards,
Kath & the Nose to Tail team




For further help please contact us

 

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